Shipping Policy

This Shipping Policy outlines how orders are processed, shipped, and delivered across India.

1. ORDER PROCESSING

• Orders are processed within 2–5 working days after successful payment.

• Orders placed on weekends or public holidays are processed on the next working day.

• Processing includes order verification, printing (if applicable), quality check, and packaging.

2. SHIPPING TIMELINES

• Standard delivery time: 5–10 working days from dispatch

• Metro cities: Typically faster delivery

• Non-metro / remote areas: May take longer

Delays may occur due to:

• High order volumes

• Weather conditions

• Logistics disruptions

3. SHIPPING CHARGES

• Shipping charges (if applicable) will be displayed at checkout.

• Free shipping may be offered during promotions or on specific order values.

4. ORDER TRACKING

• Once shipped, tracking details will be shared via email/SMS.

• Customers are responsible for tracking their orders using the provided link.

5. DELIVERY

• Delivery is handled by third-party logistics partners.

• Ensure accurate address and contact details at checkout.

• If delivery fails due to incorrect details or unavailability:

  • Re-delivery attempts may be limited

  • Additional charges may apply

6. FAILED / RETURNED SHIPMENTS

Orders may be returned to us if:

• Customer is unreachable

• Incorrect address provided

• Package refused

In such cases:

• Re-shipping will be charged

• Refunds (if approved) will exclude shipping costs

7. PARTIAL SHIPMENTS

• Orders containing multiple items may be shipped separately based on availability.

• No additional shipping charges will be applied for split shipments.

8. INTERNATIONAL SHIPPING

• Currently, we ship only within India.

• International shipping may be introduced in the future.

9. DAMAGED OR LOST PACKAGES

• If the package arrives damaged, report within 48 hours with proof (images/videos).

• If tracking shows delivered but not received, contact us within 48 hours.

• Resolution will be subject to courier investigation.

10. CONTACT

For shipping-related queries:

Email: info@shopsmoothbrain@gmail.com
Phone: +91 9211227718
Address: Delhi, India

SHORT VERSION (FOOTER USE)

Orders ship in 2–5 days and deliver within 5–10 days across India. Tracking is provided. Delays may occur due to logistics factors.