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Privacy Policy

A legal disclaimer

Smooth Brain Shop (“we”, “our”, “us”) operates an e-commerce platform in India. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal data in accordance with applicable Indian laws, including the Information Technology Act, 2000, SPDI Rules, 2011, and the Digital Personal Data Protection Act, 2023 (DPDP Act).

By using our website, you consent to the practices described below.

1. DATA WE COLLECT

1.1 Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping and billing address

1.2 Financial Information

  • Payment details (processed via secure third-party gateways; we do not store card details)

1.3 Technical Data

  • IP address

  • Browser type and device information

  • Cookies and usage data

1.4 Order Information

  • Products purchased

  • Transaction history

  • Preferences and interactions

2. PURPOSE OF DATA COLLECTION

We collect and process your data for:

  • Order processing and delivery

  • Customer support

  • Communication (order updates, offers, service messages)

  • Fraud detection and prevention

  • Website performance improvement

  • Legal and regulatory compliance

3. LEGAL BASIS FOR PROCESSING

Under the DPDP Act, we process your personal data based on:

  • Consent: When you provide your data voluntarily

  • Legitimate Use: For fulfilling orders, customer service, and compliance obligations

You may withdraw consent at any time.

4. DATA SHARING AND DISCLOSURE

We do not sell your personal data.

We may share data with:

  • Payment gateways (e.g., Razorpay, Stripe)

  • Logistics and delivery partners

  • IT and hosting providers (e.g., Shopify, cloud services)

  • Legal or regulatory authorities when required

All third parties are contractually obligated to protect your data.

5. DATA STORAGE AND RETENTION

  • Data is stored on secure servers (India or compliant global servers)

  • Retained only as long as necessary for business or legal purposes

  • Deleted or anonymized when no longer required

6. DATA SECURITY

We implement reasonable security practices under Indian law, including:

  • SSL encryption

  • Secure payment processing

  • Restricted access controls

  • Regular monitoring and updates

No system is fully secure. Users accept inherent internet risks.

7. YOUR RIGHTS (UNDER DPDP ACT, 2023)

You have the right to:

  • Access your personal data

  • Correct or update inaccurate data

  • Request deletion of your data

  • Withdraw consent

  • Grievance redressal

Requests can be made via contact details below.

8. COOKIES POLICY

We use cookies to:

  • Improve user experience

  • Analyze website traffic

  • Personalize content

Users can disable cookies via browser settings.

9. CHILDREN’S PRIVACY

We do not knowingly collect data from individuals under 18.
If such data is identified, it will be deleted.

10. THIRD-PARTY LINKS

Our website may contain links to external platforms.
We are not responsible for their privacy practices.

11. DATA BREACH POLICY

In case of a data breach:

  • Users will be informed as required by law

  • Authorities will be notified where applicable

  • Immediate mitigation measures will be taken

12. GRIEVANCE OFFICER (INDIA COMPLIANCE)

As per IT Act and DPDP Act:

Name: Smooth Brain Shop – Privacy Officer
Email: info@shopsmoothbrain@gmail.com
Address: Delhi, India

All grievances will be acknowledged within 24–48 hours and resolved within 30 days.

13. POLICY UPDATES

We may update this policy periodically.
Changes will be posted with revised “Last Updated” date.

14. CONTACT

For privacy-related concerns:

Email: info@shopsmoothbrain@gmail.com
Phone: +91 9211227718
Address: Delhi, India

SHORT VERSION (FOOTER USE)

We collect basic user data for order processing, communication, and service improvement. We do not sell personal data. You retain full rights over your data under Indian law.

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