Refund Policy
A legal disclaimer
This policy outlines the conditions under which returns, replacements, and refunds are accepted.
1. ELIGIBILITY FOR RETURNS
Returns are accepted only in the following cases:
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Product received is damaged
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Product received is incorrect (wrong item/size/design sent)
Conditions:
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Request must be raised within 48 hours of delivery
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Product must be unused, unwashed, and in original packaging
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Clear photo/video proof is required
2. NON-RETURNABLE CASES
Returns and refunds are not accepted for:
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Size or fit issues
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Change of mind
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Minor color/print variation due to screen differences
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Discounted or sale items (unless defective)
3. RETURN PROCESS
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Email issue with proof to: info@shopsmoothbrain@gmail.com
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Subject: Return Request – Order ID
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Our team will verify within 2–4 working days
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If approved, return pickup or instructions will be provided
4. REFUNDS
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Refunds are processed only after product inspection
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Approved refunds will be issued to the original payment method
Timeline:
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Processing: 5–7 working days after approval
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Bank credit time: additional 3–7 working days
5. REPLACEMENTS
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Replacement will be provided for eligible cases instead of refund where applicable
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Subject to product availability
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If unavailable, refund will be issued
6. FAILED DELIVERY / RTO (RETURN TO ORIGIN)
If order is returned due to:
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Incorrect address
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Customer unavailability
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Refusal to accept
Then:
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Re-shipping charges will apply
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Refund (if approved) will exclude shipping charges
7. DAMAGED OR LOST SHIPMENTS
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Report within 48 hours of delivery
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Provide unboxing video or clear images
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Resolution depends on courier verification
8. CANCELLATION POLICY
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Orders can be cancelled only before dispatch
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Once shipped, cancellation is not allowed
9. CONTACT
For returns and refunds:
Email: info@shopsmoothbrain@gmail.com
Phone: +91 9211227718
Address: Delhi, India
SHORT VERSION (FOOTER USE)
Returns only for damaged or incorrect items within 48 hours. No refunds for size or preference issues.